Apple and Goldman Sachs giving $100 goodwill credit to some Apple Savings account customers due to withdrawal delays
Apple Card issuer Goldman Sachs is giving some Apple Savings account customers a one-time $100 credit to their Savings account as a way of apology for earlier multi-week delays when transferring money out of their account.
The issues, which affected a handful of Apple Savings account customers in May and June, saw Apple and its banking partner Goldman Sachs come under fire for heavily delaying withdrawals and flagging transfers for security reviews, which left customers without access to their money for weeks.
As reported by MacRumors on Monday, who cite an email sent in by one of their readers, Apple is emailing affected Apple Savings account customers with a one-time $100 goodwill credit, which will be issued to customers’ Apple Savings accounts as a way of an apology.
“The experience we provided for a withdrawal request you made for your Savings account in May did not meet our standards,” reads the email. “Thank you for your patience while we completed our internal reviews. We are making a onetime goodwill credit of $100 to your Savings account as a courtesy to you for this experience.”
It was reported that four days after the launch of the Apple Card Savings account feature, users had deposited almost $1 billion into the service, which remains exclusive to users in the US where the Apple Card is available.
The issues have now been fixed and withdrawals from Apple Savings accounts are back at an industry-standard timeframe.