Apple is said to be in the testing phase of an AI tool named “Ask” designed for AppleCare support advisors. This tool generates responses by utilizing knowledge acquired from an internal database. The company’s venture into AI is no secret, […]
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Apple Support
Beginning next month, Apple will stop providing customer support on X, formally Twitter, according to a new report, which claims the iPhone maker will eliminate social media support advisor roles across Twitter, YouTube, and the Apple Support Community website from […]
Apple has today updated its Apple Support app, introducing a new layout with an added navigation bar, a nearby service providers map, and more. Available now from the App Store, the new Apple Support app update introduces a Repair Locations […]
Apple has redesigned the Apple Support webpage, making it easier to find information about Apple Service Programs, general support topics, up to date information about AppleCare coverage, active repairs, and more. The new webpage features large images, support sections split on […]
Apple has launched the “Apple Community+” program – a special rewards program which recognizes and rewards top Apple Support community contributors with special perks, white-glove experiences, and more for sharing “quality content and helpful answers” on the Apple Support forums. The global program […]
Apple has updated the Apple Support app with a new price estimates feature that shows users an estimated cost for common device repairs, such as broken screens and battery services, allowing users to gauge the cost of a repair prior […]
Apple has released a significant update to its Apple Support app for iPhone and iPad, adding Dark Mode support and a new user interface, and more. The app, which Apple touts as offering “personalized access to solutions for all of […]
Apple announced it was closing all 464 of its retail stores outside Greater China in mid-March in an effort to stop the spread of the coronavirus through its workforce, and since then employees have been told to wait at home until locations […]
Apple has updated its recommended cleaning instructions with new information that confirms it’s okay to use alcohol-based disinfecting wipes to clean your iPhone. Spotted within an update to its support document on cleaning Apple products, Apple Support recommends using a 70% isopropyl […]
After bringing @AppleSupport to Twitter during early 2016, the company has now launched a new Apple Support YouTube channel featuring how-to videos for iPhone and iPad. The channel currently shares a selection of ten tutorial videos (between 1-2 minutes in length), each […]
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