Image: Apple
Apple is asking early iPhone Duo buyers what they would change about its first foldable iPhone, with a new customer survey focusing on the screen crease, display size and camera experience just two weeks after launch.
The questionnaire, shared by MacRumors, has been emailed to some iPhone Duo owners. It asks how they feel about several aspects of the device, including whether the crease in the folding display is noticeable and how satisfied they are with the under-display camera.
Apple is also interested in what prompted people to buy the Duo so soon after its release. The survey offers choices covering enthusiasm for trying the company’s first foldable phone, an unplanned purchase and concerns about future smartphone price increases.
The questions highlight some of the trade-offs that come with the Duo’s design. Its outer display measures 5.4 inches, smaller than the screens on most current iPhones, while the folding inner screen has a crease that can be seen under certain conditions. Apple has designed the display to make that crease less apparent, rather than claiming it is invisible.
Another focus is the 4-megapixel camera positioned beneath the inner display. This arrangement keeps the larger screen uninterrupted by a conventional camera cutout, but image quality is a potential compromise compared with a traditional front-facing camera. The survey asks owners about both the camera’s visibility and the photos it produces.
The feedback arrives as Apple deals with reports of inner displays cracking around the hinge on a small number of devices. There is no indication that the survey was prompted by those reports, and the questions shown by MacRumors concentrate on everyday experience rather than hardware failures.
Owners are also given an open-ended opportunity to tell Apple what they would add or change. Such responses could offer the company a broader picture of how customers are adjusting to a foldable iPhone, beyond the issues raised by professional reviews.
Post-launch customer surveys are a regular part of product research, so the questionnaire does not establish that Apple is preparing specific changes to a future iPhone Duo. It does, however, show which parts of the new design Apple is seeking direct feedback on from early buyers.