If your Apple HomeView is set up but isn’t working as a home hub, remote accessory controls or automations may not behave as expected. Apple recommends checking the basics before assuming the display itself is faulty.
HomeView must be powered on, connected to your home Wi-Fi network and running current software. Apple’s home hub troubleshooting guide recommends updating the device and restarting it if needed. If other Apple Home devices are also offline, investigate the network connection.
Only the owner of an Apple Home household can initially add HomeView as a home hub. To check ownership on iPhone, iPad or Mac, open the Home app, select More and then Home Settings. If another person owns the household, they may need to handle the initial HomeView setup.
Apple also advises enabling iCloud Keychain and two-factor authentication for the Apple Account. Those settings matter when troubleshooting a home hub that isn’t behaving correctly.
In the Home app, open Home Settings and select Home Hubs & Bridges to see which device is currently active. If you have several HomePods, Apple TV devices or HomeView displays, the active hub may not be HomeView even though it is correctly configured. Automatic Selection is supported, with an option to pick a preferred hub manually.
For more on HomeView’s place in Apple Home, see our full HomeView guide and our look at compatible Apple Home security cameras.