Apple is reportedly testing a new artificial intelligence feature that could make Genius Bar appointments more efficient by automatically transcribing conversations between customers and Apple Store employees.
According to Bloomberg’s Mark Gurman, Apple has begun trialling a feature called Live Notes at select Apple Stores. The system uses AI to generate a transcript of conversations during Genius Bar appointments, helping employees keep an accurate record of repair discussions without needing to manually take notes throughout the session.
The feature is currently opt-in, meaning it is only enabled when both the customer and the Genius Bar employee agree to use it. Once an appointment has finished, the transcript is reportedly added to the employee’s iPad as part of the repair record, making it easier to refer back to details discussed during the visit.
The goal of the feature is to reduce the amount of time employees spend writing notes during appointments, allowing them to focus more on helping customers and explaining repairs rather than documenting every part of the conversation.
Apple has not officially announced the Live Notes feature, and it remains unclear whether the trial will expand to additional Apple Stores or become a standard part of Genius Bar appointments in the future.