Apple announces new Self Service Repair program, giving customers access to genuine parts and tools for DIY device repairs
Apple has announced the launch of a new Self Service Repair program that will give customers who wish to perform device repairs such as screen replacement and battery swaps the tools and genuine parts to perform repairs on their own at home.
Announced in a press release shared on Wednesday, Apple says that the new Self Service Repair program will be available first to customers in the US with the iPhone 12 and iPhone 13, and soon to be followed by Mac computers featuring M1 chips, and will expand to customers in other countries throughout 2022.
“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”
Apple explains that customers wishing to undertake an at-home repair will place an order for the Apple genuine parts and tools using the Apple Self Service Repair Online Store which will offer customers a Repair Manual for instructions. Following the repair, customers who return their used parts for recycling will receive credit toward their purchase.
Apple notes that the Self Service Repair program is intended for individual technicians with the knowledge and experience to repair electronic devices and that for the vast majority of customers, “visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.”