Apple announced it would temporarily close its retail stores, corporate offices and contacts centers in mainland China last week, with the aim of reopening on Monday, February 10. Now, within an internal memo to staff, Deirdre O’Brien, Apple’s president of retail and people has said the reopening date for stores in China is still to be determined.
O’Brien says discussions are ongoing with public health experts and government authorities, and whilst Apple is working towards reopening Apple’s corporate offices and contact centers in China next week, staff will receive store-specific reopening information, suggesting the company may take a two-stage approach with its reopening strategy.
In the memo below, via MacGeneration, O’Brien says retail teams will receive updates from their managers on the opening date for their store and on other supportive steps Apple is taking.
We keep ourselves closely informed of news from China and other regions most affected by the coronavirus. Our thoughts are with those directly affected by the virus and those who work tirelessly to care for, study and control what the World Health Organization, the United States and other governments are now calling urgent matters. public health.
Apple members are a family, and I know everyone wants to know more about our global work to support our employees, partners and customers. The best way to keep up to date with the latest information is to go to the coronavirus page we created on the People site. We encourage each of you to consult it regularly starting today.
A team of experts is working within Apple to help us overcome this difficult situation. We are in close contact with our employees from Hubei Province to whom we offer our assistance, and have undertaken a thorough, regular and diligent cleaning of our stores and offices.
I would like to share with you the additional initiatives that we have taken after consultation with experts in health policy, and based on the latest government recommendations.
As a precaution, all headquarters offices, Apple Stores and Contact Centers in mainland China will be closed from February 2 to 9. In addition to the restrictions in terms of professional travel to and from China, we now ask each employee returning from China, or those who returned in the past 14 days, to work from their home for 14 days depending on the date of their arrival. As we previously announced, Apple is making donations to support frontline efforts. If you wish to donate on your own, you can do so on the Employee Donation Portal.
We want to be a resource available to all Apple employees around the world.Please contact your People Business Partner, People Support or your manager if you have questions or concerns regarding your health or that of your loved ones.Apple delivers the best when we are united, and this is one of the times we can show the strength of our global community.